Yes, we offer private label options for customers looking to create their own brand of paper products. We work closely with you to ensure the product meets your specifications, from packaging design to product quality.

Absolutely! We cater to both small and large orders. Please contact our sales team to discuss your requirements, and we’ll provide a tailored quote based on your needs.

You can place an order by contacting our sales team directly via phone or email. Alternatively, you can send an email to info@ppc-limited.co.uk to log your order.

Customer satisfaction is very important to us. If you encounter any issues with your order, please contact our customer service team as soon as possible, and we will work to resolve the matter promptly.

Yes, we provide samples of our products upon request. Please contact our sales team to arrange for samples, and let us know if you have specific requirements or preferences.

We welcome inquiries from potential distributors. If you’re interested in distributing our products, please contact our sales team with details about your business, and we’ll discuss the possibilities for partnership.

Yes, we offer competitive pricing and discounts for bulk orders. The discount structure depends on the order volume and product type. Please reach out to our sales team to discuss pricing options for large orders.

Absolutely! Our sales team is knowledgeable about our product range and can help you choose the best options based on your needs. Feel free to reach out for personalised recommendations.

Our minimum order quantity varies depending on the product and customisation requirements. For standard products, we have a flexible MOQ to accommodate different customer needs. Please contact our sales team for specific details.

We periodically offer promotions and special deals on our products. To stay informed about our latest offers, you can sign up for our newsletter or check our website regularly for updates.

Yes, we offer consultations to discuss your specific needs, whether you’re interested in custom products, private labelling, or bulk orders. Please contact us to schedule a meeting at a time that suits you.

Developing a new product with us typically involves several steps: initial consultation to understand your needs, product design and prototyping, material selection, production, and final quality checks. We work closely with you throughout the process to ensure the end product meets your expectations.

Lead times for custom orders depend on the complexity and volume of the order. Typically, custom orders take between 6 weeks to complete. Our team will provide you with a more precise timeline once we understand your specific requirements.

We plan ahead for peak seasons by scaling up production and ensuring adequate inventory levels. We recommend placing large orders in advance during these times to ensure timely delivery. Our sales team can advise on the best timing for your orders.

Yes, our experienced team can assist with the design and development of your paper products. Whether you need help with branding, packaging design, or product specifications, we have the expertise to guide you through the process.

Yes, we value long-term partnerships and offer various incentives for our regular customers, including bulk discounts, priority service, and customized product options. Please contact our sales team to discuss how we can support your business over the long term.

Yes, we can provide detailed technical specifications for all of our products, including information on weight, dimensions, material composition, and performance characteristics. This information is particularly useful for businesses that need to meet specific standards or requirements.

You can reach our sales department by phone at 01254 693 899, via email at info@ppc-limited.co.uk, or through the contact form on our website. Our team is ready to assist with any enquiries.

We specialise in producing a range of high-quality paper products, including toilet tissue, kitchen towels, industrial rolls, and specialty paper products. Our offerings include both branded and private label options to meet various customer needs.

Quality is our top priority. We maintain strict quality control processes throughout our manufacturing, from sourcing raw materials to the final product inspection. Our commitment to quality has earned us a strong reputation in the industry.

We welcome visits to our manufacturing facility by appointment. Please contact us in advance to schedule a tour or meeting, and we’ll be happy to show you around and discuss potential collaborations.

Yes, many of our products are certified by industry standards, including FSC® (Forest Stewardship Council) for responsible sourcing, ISO 9001 for quality management, and CHSA (Cleaning & Hygiene Suppliers Association) for compliance with industry-specific guidelines. We are committed to maintaining high standards across all our products.

Our office and manufacturing facility are open Monday through Friday from 8am to 5pm. We are closed on weekends and public holidays. However, you can always reach us via email, and we will respond as soon as possible.

We value customer feedback as it helps us improve our products and services. If you have any suggestions, concerns, or compliments, please reach out to us. We take all feedback seriously and strive to address any issues promptly.

Our products are certified by several reputable organisations, including FSC® (Forest Stewardship Council) for sustainable forestry practices, ISO 9001 for quality management, and CHSA (Cleaning & Hygiene Suppliers Association) for industry-specific standards. We continuously strive to maintain and exceed these certifications to ensure the highest quality and sustainability.

We believe in giving back to the communities where we operate. We support local initiatives, employ local workers, and source materials locally whenever possible. Additionally, we engage in various community outreach programs and charitable activities.

We adhere to strict hygiene and safety protocols throughout our manufacturing process. Our facility is regularly inspected, and all staff are trained in proper hygiene practices to ensure that our products meet the highest safety standards. We are certified by CHSA (Cleaning & Hygiene Suppliers Association) and adhere to ISO 3 core principles, reinforcing our commitment to excellence in hygiene and safety.

Our commitment to quality, sustainability, and customer service sets us apart. We offer a diverse range of products tailored to customer needs, and our attention to detail ensures that every product we manufacture meets the highest standards of excellence.

You can stay updated by subscribing to our newsletter, following us on social media, or regularly visiting our website. We frequently share news about product launches, company updates, and special promotions.

Yes, we offer a range of multi-ply paper products to meet different needs and preferences. Our options include both 2-ply and 3-ply products, which provide additional thickness, softness, and absorbency. These multi-ply options are suitable for both domestic and commercial use.

If any products do not meet our strict quality standards, they are flagged during our quality control process and either reprocessed or responsibly discarded. We have a robust system in place to prevent non-conforming products from reaching our customers.

Our core values include a commitment to quality, customer satisfaction, sustainability, innovation, and integrity. These values guide everything we do, from the way we manufacture our products to how we interact with our customers and partners.

Our products are manufactured in compliance with relevant industry standards and regulations. We regularly review these standards and implement quality checks throughout our production process to ensure that our products meet or exceed these requirements.

We are continually innovating our packaging solutions to improve functionality, sustainability, and aesthetics. This includes developing eco-friendly packaging, improving packaging durability, and enhancing design to meet customer preferences.

We closely monitor the costs of key raw materials and adjust our sales prices when necessary to reflect significant fluctuations. This approach ensures our pricing remains fair and aligned with market conditions, allowing us to maintain product quality and business sustainability while being transparent with our customers.

We stay competitive by continuously innovating our products, maintaining high quality standards, offering excellent customer service, and focusing on sustainability. Our commitment to these areas ensures that we can meet the evolving needs of our customers while maintaining a strong market position.

We adhere to strict hygiene and safety protocols throughout our manufacturing process. Our facility undergoes regular inspections, and all staff are trained in proper hygiene practices to ensure our products meet the highest safety standards. We are certified by CHSA (Cleaning & Hygiene Suppliers Association) and comply with ISO 3 core standards, reinforcing our commitment to excellence in safety and hygiene.

Our plans for future growth include expanding our product lines, exploring new markets, investing in advanced manufacturing technologies, and furthering our commitment to sustainability. We aim to continue leading in quality and innovation while growing our customer base.

You can reach us by phone, email, or through the contact form on our website. Our contact details are available on our website’s “Contact Us” page.

Order fulfilment times depend on the size and complexity of the order. For standard products, we typically process and ship orders within 5 – 10 business days. Custom or private label orders may require additional time. We will provide an estimated delivery date when you place your order.

Currently, we do not offer order tracking. However, you can contact our office to inquire about the status of your delivery once your order has been shipped.

While we strive to meet all delivery deadlines, unforeseen circumstances can occasionally cause delays. If your order is delayed, our customer service team will notify you as soon as possible and provide a revised delivery date. We will do everything we can to minimize the delay.

We work closely with reliable logistics partners to ensure that all orders are delivered on time. We maintain clear communication with our customers throughout the order process.

We offer a range of shipping options including standard delivery, expedited shipping, and freight services. The available options depend on your location and the size of your order. Contact our logistics team for more details.

Yes, we offer nationwide shipping across the UK. We also work with reliable logistics partners to ensure timely delivery of your orders.

Yes, we offer international shipping. Shipping rates and delivery times for international orders will be determined based on the destination and order size. Please contact our logistics department for a quote and details.

Address changes can be made if the order has not yet been shipped. Contact our logistics department as soon as possible to request an address change. Once the order is in transit, making changes becomes more challenging, but we will do our best to coordinate with our transportation partners. Please be aware that this may incur additional costs.

If your order arrives damaged, please contact our logistics department immediately. Provide details of the damage and, if possible, photographs of the affected items. We will assist you with a replacement or refund as per our return policy.

Certain products may have shipping restrictions or exclusions based on size, weight, or regulatory requirements. If you have specific questions or concerns about shipping restrictions, please reach out to our logistics team.

You can contact our logistics department by phone at 01254 698399, via email at info@ppc-limited.co.uk or through the contact form on our website. We are here to assist with any shipping or delivery inquiries you may have.

Yes, we provide delivery to remote and rural areas, although shipping times and costs may vary. Please contact our logistics team to discuss delivery options and any potential additional charges for these areas.

If a shipment is reported as lost, our logistics team will initiate an investigation with the courier service. We will work to resolve the issue promptly and provide you with options for a replacement or refund if the shipment cannot be located.

Special delivery time or date requests may be accommodated depending on the shipping method and courier availability. Contact our logistics department to discuss your specific requirements and to see if arrangements can be made.

We accept bank transfers and checks. Payment terms can be discussed with our sales team when placing an order.

To request an invoice, please contact our accounts department via email at Zakir.patel@ppc-limited.co.uk or phone at 01254 693899. Provide your order details and any specific requirements for the invoice.

Our standard payment terms are 30 days from the invoice date. Specific terms may vary based on the agreement and order size. Please refer to your invoice or contact our accounts department for details.

If you have a billing dispute, please contact our accounts department as soon as possible. Provide details of the dispute, including invoice numbers and specific issues, so we can review and resolve the matter promptly.

To update your payment information, contact our accounts department with the new details. We will update your records and confirm the changes.

Refunds are processed according to our refund policy, which generally includes conditions such as return of goods or correction of billing errors. For details on refunds, please contact our accounts department.

To obtain a copy of a past invoice, contact our accounts department with the invoice number and date. We will provide you with a duplicate copy of the requested invoice.

To apply for credit terms, please contact our accounts department to request a credit application form. Submit the completed form along with any required documentation for review.

If you receive a late fee notice and believe there has been an error, contact our accounts department immediately. Provide details of the payment and invoice, and we will investigate and address the issue.

You can reach our accounts department by phone at 01254 693988, via email at accounts@ppc-limited.co.uk, or through the contact form on our website. We are here to assist with any accounting or billing inquiries you may have.