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Privacy Policy

1. Introduction

PPC Ltd. (“we,” “our,” or “the Company”) is committed to protecting the privacy of our customers, suppliers, and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose personal information, in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using our services or interacting with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information in various ways, including when you:

  • Place an order with us.
  • Contact us via email, phone, or our website.
  • Subscribe to our newsletter or updates.
  • Provide feedback or reviews.

The types of personal information we may collect include, but are not limited to:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Payment Information: Payment details necessary for processing transactions.
  • Business Information: Company name, VAT number, and billing details.
  • Usage Information: Information related to how you use our website or services, including IP addresses, browser type, and browsing history (through cookies and analytics tools).

3. How We Use Your Information

We collect and use your personal information for the following purposes:

  • Order Fulfilment: To process, manage, and deliver your orders.
  • Customer Service: To respond to inquiries, manage customer relationships, and provide support.
  • Billing and Payments: To process payments and handle invoicing.
  • Marketing: To send promotional materials, updates, and special offers (you may opt-out at any time).
  • Website Improvement: To analyse usage patterns, improve user experience, and enhance our website and services.
  • Compliance: To comply with legal obligations, such as record-keeping for tax purposes.

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfil the orders and services you have requested.
  • Legitimate Interests: We may process your data to improve our products and services, communicate with you, or for internal business operations.
  • Consent: When required by law, we will obtain your consent for specific processing activities, such as direct marketing.
  • Legal Obligation: We may process data to comply with legal requirements, such as tax obligations or court orders.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following reasons:

  • Service Providers: We may share information with third-party vendors who assist in fulfilling orders, processing payments, or delivering marketing communications.
  • Legal Compliance: We may disclose personal data if required by law or in response to legal proceedings.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting obligations. If you request the deletion of your data, we will delete or anonymise your information unless we are legally required to retain it.

7. Your Rights

You have the following rights concerning your personal data:

  • Right to Access: You may request access to the personal data we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure: You may request the deletion of your personal data, subject to certain legal obligations.
  • Right to Restriction: You may request that we limit the processing of your personal data in certain situations.
  • Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where consent is the legal basis for processing, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyse website traffic, and personalise content. By using our website, you consent to the use of cookies in accordance with this policy.
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure servers. However, no method of transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

PPC Ltd. reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with the effective immediately. Your continued use of our services or website following the posting of changes constitutes your acceptance of those changes.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: info@punjabpaper.com
Phone: 01254 693899
Address: Lower Eccleshill Hill Road, BB3 0RP